Privacy Policy

Responsible for the responsible for the website appearance is: 

Contact details 

Raphaela Gilla
Leberst 66
10829 Berlin, Germany
+49 (0)178 6712835

Privacy Notice 

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you on how we collect and process your personal data. 

Third-party links on our website 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 

The data we collect about you 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:  

  • Marketing and Communications Data includes first name, email address and your preferences in receiving marketing from us and our third parties. We use these data with your consent and you can opt out any time. 
  • Contract Data includes home address, email address, telephone numbers, and date of birth necessary for us to enter into a contract for services with you. 

How do we collect your data? 

As you interact with our website, we may automatically collect Technical Data about your equipment by using cookies. As most of the online services, our website may use first-party cookies and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. 

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure and all in all providing you with a better and improved user experience and help speed up your future interactions with our website. 

Types of cookies we may use now or in the future, include: 

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely. 

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Web Analytics:
Microsoft Clarity
Clarity is an user behaviour analytics tool that tracks how users interacts with the website
Clarity captures the users interactions on the website such as how the page has rendered and what interactions your user had on your website such as mouse movements, clicks, scrolls, etc.

Marketing: We do not currently use Marketing cookies and our website does not display advertisements. 

How do we use your personal data: 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:  

Where we need to perform the contract, we are about to enter into or have entered into with you. A license agreement is a contract. 

You will receive marketing communications from us if you gave us your consent in receiving marketing information. You may opt out of receiving these communications from us at any time. You can opt out any time. We do not share your personal data with any third party for marketing purposes 

Data security: 

We may have to share your personal data with parties set out below: 

  • Service providers acting as processors who provide IT and system administration services, operational support services, payment or debt collection services. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

Data retention 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers for ten years after they cease being customers. 

Your legal rights 

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data: 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.